The Autoread Plus contains almost no user replaceable parts.
If any portion of the instrument fails to operate properly, DO NOT ATTEMPT TO PERFORM ANY SERVICE OR REPAIR, unless specifically listed below.
Refer service problems to the Technical Service Department of QBC Diagnostics, Inc., at 1-866-265-1486 (USA) or qbcsupport@qbcdiag.com.
Our Technical Support Representatives are available Monday - Friday, 8:30 a.m. - 5:00 p.m. (Eastern Standard Time).
Otherwise, contact your nearest QBC Diagnostics, Inc., office for assistance.
In some instances, a customer can perform minor corrective actions to fix smaller problems with the Autoread Plus or its component parts.
Consult the following guide for information on these specific instances:
QBC Autoread Plus Analyzer
There are no customer-serviceable internal parts on the Autoread Plus Analyzer.
Calibration adjustments, failure of internal lamps, or mechanical-electrical problems must be referred to a qualified QBC Diagnostics service technician.
The only replacement parts currently available for the Analyzer are external parts such as the power pack, line cords, and, in extreme cases, the software cartridge.
Consult the Accessories page for ordering information on these parts.
For a guide to error messages on the Autoread, click here.
Autoread Plus Analyzer Power Pack
There are no customer-serviceable parts on the Power Pack.
The unit, however, is protected by internal overload and thermal fuses.
If the Power Pack fails to supply DC outputs to the Analyzer, check the electrical line to the receptacle that supplies current to the Power Pack before requesting service.
To order a replacement power pack or line cord, consult the Accessories page for ordering information on these parts.
QBC Centrifuge
For information on service and repair for the QBC Centrifuge, please consult the operator's manual.
QBC Pipetter
Blood leakage or failure of the QBC Pipetter to aspirate blood to the correct level may indicate that the Pipetter barrel is worn or should be replaced.
To order a replacement power pack or line cord, consult the Accessories page for ordering information on these parts.
For all service inquiries, please contact the QBC Diagnostics Technical Service Department at 1-866-265-1486 (USA) or qbcsupport@qbcdiag.com.
Our Technical Support Representatives are available Monday - Friday, 8:30 a.m. - 5 p.m. (Eastern Standard Time).
Otherwise, contact your nearest QBC Diagnostics, Inc., office for assistance.
The following map should help you to find your local provider:
QBC Diagnostics includes a 2-year limited warranty from the date of original shipment on all Autoread Plus Analyzers and QBC Centrifuges.
In the unlikely event that an Autoread Plus Analyzer or QBC Centrifuge needs repair due to defects in materials and workmanship, the warranty covers all parts and labor needed to repair the Autoread Plus at no cost to the user.
The Autoread Plus printer is covered by the terms of its own manufacturer's warranty.
Please consult Appendix D of the Autoread Operator's Manual for more details on the terms of the warranty.
Beyond the initial two-year warranty, QBC Diagnostics, Inc., offers two additional annual service agreement programs, the Single Swap and Double Swap Service Agreements, each of which may be contracted for 1 or 2 years.
With the Single Swap Service Agreement, QBC Diagnostics, Inc., will simply replace the user's broken Autoread Plus system with a refurbished system, at no additional cost to the user.
With a Double Swap system, QBC Diagnostics, Inc., will provide a temporary replacement Autoread Plus while your Autoread Plus system is repaired and returned to you.
For more details on these service agreements, please consult the Annual Service Agreement Programs document and the Service Agreement Renewal form.
