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Upcoming Events

Urgent Care Conference
October 21-23
Phoenix, Arizona

The American Society of Tropical Medicine and Hygiene
November 3-7
Atlanta, Georgia

World Conference on Lung Health
November 11-15
Berlin, Germany

Medica
November 17-20
Düsseldorf, Germany

Frequently Asked Questions (FAQs)

For product-specific Frequently Asked Questions, please consult the individual FAQ sections on each product page:

The following is a list of Frequently Asked Questions pertaining to the entire line of QBC Diagnostics products:

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What is the current warranty on your systems? 
QBC Diagnostics offers a 2-year limited warranty on the QBC STAR and the QBC Autoread Plus hematology systems.

The ParaLens comes with a 1-year limited warranty.
 
Do you offer an extended warranty? 
QBC Diagnostics offers two additional annual service agreements beyond the initial warranty period on the STAR and the Autoread Plus.  Consult the Service page for the QBC STAR and the QBC Autoread Plus for more information.

There is no extended warranty currently available on the ParaLens.
 
Can I purchase products directly? 
We currently do not sell directly, but you may purchase through a QBC authorized distributor.  For a list of distributors, please consult our Distributor Network.
 
How do I return a product? 
Please contact our technical support staff at (866) 265-1486 or qbcsupport@qbcdiag.com for a return goods authorization number.  The technical support staff will provide you with additional instructions.
 
What is your average lead time to ship a product? 
Most QBC products ship 3 to 5 business days after purchase.  Our hematology systems generally take approximately 10 days, as QBC personnel will come to your worksite to install the system and provide training.
 
Who do I contact if my product is not working? 
Please consult our Service and Support page for more information.

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168 Bradford Drive, Port Matilda, PA 16870  |  Phone: (814) 692-7661  Fax: (814) 692-7662